I thought that would take at least a week, but the diamond necklace arrived in less than 3 days.

Sunday, December 31, 2006

From: srakow@verizon.net

Dear Mr. Braverman,

 I couldn't decide what to get my wife for Christmas this year.  I decided to get her a diamond necklace in a platinum setting and began to search the internet, which is where I do most of my shopping.  When I came across your website, I couldn't believe how easy it was to select exactly what I was looking for.  The cut, the quality, the setting is everything! 

 Payment was simple and the thing I was most surprised about was the phone call I got from your staff later that evening confirming my order.  No one does that.  They just take your money and send you the merchandise.  That alone guarantees that I will be a return customer.  In fact, Diamonds-USA.com didn't even run the charge to my credit card until a week after I received the necklace.

 Your staff also told me it would take about a week to complete the setting and ship; however, I received a status email the following day saying that the diamond was being set.  The next day, the diamond necklace shipped.  I thought that would take at least a week, but it arrived in less than 3 days.

 

Christmas Day, my wife was very surprised.  She loves it!

 

Overall, I am exceptionally pleased with the service and professionalism of Diamonds-USA.com.  I can definitely tell that quality and customer service come first.

 

Thank you,

S. Rakow

Maryland, USA

 

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